Privacy Policy

Here's what we actually do with the info you give us:

• Service Delivery: Pretty obvious one - we need your details to schedule appointments, perform the work, and let you know when to pick up your vehicle.
• Communication: We'll call or email you about your service, any issues we find, follow-up reminders for maintenance. We're not gonna spam you with junk.
• Billing & Records: Gotta keep track of invoices and payments. Canadian law requires us to maintain certain records for tax purposes anyway.
• Service Improvements: Looking at what services folks need most, common issues with certain vehicle types - helps us stock the right parts and train our techs better.
• Legal Stuff: Sometimes we're required by law to keep records or provide info to authorities. Don't worry, this is rare and usually only happens if there's a safety recall or something.

Bottom line? We use your info to fix your car and run our business. That's it. We're not building profiles to sell to advertisers or anything shady like that.

We're not some tech giant with a massive security team, but we take reasonable precautions to keep your info safe:

• Secure Storage: Customer records are kept in locked filing cabinets (yeah, we still use paper for some stuff) and password-protected computer systems.
• Limited Access: Only our staff who actually need your info to do their jobs can access it. The guy in the bay changing oil doesn't have access to your payment details.
• Digital Security: Our website uses SSL encryption (that little padlock in your browser). Payment processing goes through reputable providers who meet industry standards.
• Regular Updates: We keep our systems updated and use antivirus software. Basic stuff, but it matters.
• Disposal: When we don't need your info anymore, we shred paper documents and securely delete digital files.

Look, no system's perfect. If there's ever a breach, we'll let you know right away and help you figure out what to do. But we're doing our best to make sure that doesn't happen.

We don't sell your personal info. Period. But there are some situations where we might need to share it:

• Service Providers: Sometimes we work with other businesses - parts suppliers, diagnostic software companies, payment processors. They only get what they need to do their part.
• Warranty Work: If you've got a warranty claim, we might need to share info with the manufacturer or warranty company to get it approved.
• Legal Requirements: If we're legally required to hand over information (court order, safety investigation, etc.), we've gotta comply.
• Business Transfers: If we ever sold the shop (not planning on it!), customer records would likely transfer to the new owner so they can continue servicing your vehicle.

That's about it. We're not sharing your email with random marketing companies or anything like that. Your info stays between us and the people who actually need it to get your car fixed.

Our website uses some basic cookies - not the chocolate chip kind, unfortunately. Here's what's going on:

• Essential Cookies: These keep the site functioning properly. They remember stuff like items in your quote request or your language preference.
• Analytics: We use basic analytics to see how many people visit the site, which pages are popular, how long folks stick around. Helps us know if our website's actually useful.
• No Advertising Trackers: We're not using those creepy ad trackers that follow you around the internet. That's not our style.

Most browsers let you control cookies through their settings. You can block 'em if you want, though some parts of the site might not work as smoothly.

Honestly, we're a small auto shop - we're not doing anything sophisticated with website tracking. Just trying to make sure our site isn't totally useless.

Under Canadian privacy laws (PIPEDA if you wanna get technical), you've got some rights when it comes to your personal info:

• Access: You can ask to see what information we have about you. Just give us a call or send an email - we'll get you sorted out.
• Correction: If something's wrong in our records (wrong phone number, outdated address), let us know and we'll fix it.
• Deletion: Want us to delete your info? We can do that, but keep in mind we're legally required to keep some records for a certain time (tax stuff, warranty records, etc.).
• Opt-Out: Don't wanna get our maintenance reminder emails? No problem - just tell us and we'll stop. You'll still get essential communications about active service though.
• Complaints: If you think we've mishandled your info, you can file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, try talking to us first - we'd rather fix the problem directly.

To exercise any of these rights, just reach out to us at service@obsidrixinfrontier.info or call (604) 555-8742. We'll respond within 30 days.

We don't keep your info forever - that'd be weird and unnecessary. Here's our general approach:

• Active Customers: As long as you're bringing your vehicle in regularly, we'll keep your records. Makes repeat visits way easier.
• Inactive Customers: If you haven't been in for a few years, we might archive older records but keep basic contact info in case you come back.
• Financial Records: Canadian tax law requires us to keep invoices and payment records for seven years. Not our rule, it's the government's.
• Warranty & Legal: If there's ongoing warranty work or a legal matter, we'll keep related records until it's resolved.

After the required retention period, we securely dispose of your information. Again - shredding for paper, secure deletion for digital files.

Our website might have links to other sites - maybe parts manufacturers, diagnostic tool companies, or automotive resources we think are useful. Here's the thing though:

Once you click on one of those links and leave our site, we can't control what happens over there. Those companies have their own privacy policies and practices. We're not responsible for what they do with your information.

We try to only link to reputable sites, but it's worth reading their privacy policies too if you're concerned. Just being real with you.

Look, things change. Laws get updated, we might add new services, technology evolves. If we need to update this privacy policy, we'll post the new version here and update the date at the top.

For minor changes, the updated policy just goes live. For major stuff (like if we fundamentally change how we use your data), we'll try to give you a heads up via email or a notice on our website.

We recommend checking back here once in a while, especially if it's been a year or two. Though honestly, we're a small shop - our practices probably won't change drastically.

Got questions about this privacy policy? Wanna know what info we have on file for you? Concerned about something?

Just reach out - we're pretty easy to talk to:

We'll get back to you within a few business days. If it's urgent, calling's probably your best bet - email's great but sometimes things sit in the inbox when we're elbow-deep in an engine.